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Purchases & Delivery Methods

Got a question about your payment or e-ticket delivery options? Find out here.

  • Do you accept American Express?
  • I couldn't attend the event because of traffic / road conditions / delayed flight / suspended ferry service / closed bridge. Can I get a refund?
  • When will I receive my tickets?
  • How does the "Buy One Get One Free" promotion work?
  • I bought tickets to an event and someone else bought tickets for me too. Can I get a refund?
  • I didn't receive a reminder about the event from Passbook / Wallet on my iPhone, so I did not attend the event. Can I get a refund?
  • I bought regularly priced tickets and now I see an option for seniors' priced tickets. Can I get a refund or exchange?
  • When I arrived at the event venue, there was a line up to get in, so I chose not to attend. Can I get a refund?
  • I bought tickets and didn't realize that the event is 18+/19+/21+ and some of my guests are underage. Can I get a refund?
  • Is there students' pricing for tickets?
  • I heard from someone that the event was going to be canceled, so I didn't go, but the event happened. Can I get a refund?
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