Purchases & Delivery Methods
Got a question about your payment or e-ticket delivery options? Find out here.
- I bought a festival pass or wristband and one of the scheduled performances didn't happen. Can I get a refund?
- When will I receive my tickets?
- Do you accept American Express?
- How does the "Buy One Get One Free" promotion work?
- I bought regularly priced tickets and now I see an option for seniors' priced tickets. Can I get a refund or exchange?
- When I arrived at the event venue, there was a line up to get in, so I chose not to attend. Can I get a refund?
- I didn't receive a reminder about the event from Passbook / Wallet on my iPhone, so I did not attend the event. Can I get a refund?
- I saw an error message about an incorrect ZIP Code but I'm in Canada, so what does this mean?
- Is there students' pricing for tickets?
- I heard from someone that the event was going to be canceled, so I didn't go, but the event happened. Can I get a refund?
- I bought tickets and didn't realize that the event is 18+/19+/21+ and some of my guests are underage. Can I get a refund?