Purchases & Delivery Methods
Got a question about your payment or e-ticket delivery options? Find out here.
- My credit card payments are being declined and the system is asking me to confirm my address, but I think it is correct! Why isn't my payment successful?
- I can’t find/lost/accidentally deleted/did not receive my e-tickets in my email. What can I do?
- I’m having trouble printing my e-ticket. Can you help?
- I heard there is a pre-sale password. What is it?
- I saw an error message about an incorrect ZIP Code but I'm in Canada, so what does this mean?
- I made a purchase using INTERAC Online. It appears money has been withdrawn from my account, but I have not received any confirmation email or e-ticket email. Was my order successful?
- An event for which I have purchased e-tickets has been cancelled. Can I get a refund?
- I don’t have a credit card. How can I buy e-tickets?
- I see a Promo or VTESS Code field during the checkout process. What is this?
- The event was cancelled and I've been informed I'm eligible for a refund. How do I get a 'Refund Code' for my kiosk purchase?
- I tried using my credit card to make a purchase, but there was an error message. I have funds available, so what is the issue?
- I paid for the optional Print and Mail service and I received a print out of the e-ticket email(s) via Canada Post. Will I receive "traditional" hard copy tickets?
- I bought tickets for the wrong day. Can I get a refund?
- What does the optional Print & Mail service consist of?
- I have tickets to an event that I can no longer attend. Can I get a refund?
- How do I pay for my tickets?
- Can I exchange my e-tickets?
- I couldn't attend the event because of traffic / road conditions / delayed flight / suspended ferry service / closed bridge. Can I get a refund?
- Is there seniors' pricing for tickets?
- I bought a festival pass or wristband and one of the scheduled performances didn't happen. Can I get a refund?