I didn't receive a reminder about the event from Passbook / Wallet on my iPhone, so I did not attend the event. Can I get a refund?

Unfortunately no. All e-ticket sales are final sales with no refunds or exchanges, as per the Terms of Service you agree to during checkout. We have set up our checkout so patrons have every opportunity possible to review and confirm their purchase before they finalize their purchase. For your convenience, you can read these terms here:  https://etixnow.com/backstage/terms-of-use

If you feel that you require a refund due to a rare extenuating circumstance, you may contact us at info@etixnow.com to inquire about refunds.

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