I bought a festival pass or wristband and one of the scheduled performances didn't happen. Can I get a refund?

Unfortunately, no. All e-ticket sales are final sales with no refunds or exchanges, as per the Terms of Service you agree to during checkout. We have set up our checkout so patrons have every opportunity possible to review and confirm their purchase before they finalize their purchase. For your convenience, you can read these terms here:  https://etixnow.com/backstage/terms-of-use

If you feel that you require a refund or exchange due to a rare extenuating circumstance, such as a new requirement for an Accessible seat, you may contact us at info@etixnow.com to inquire.

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