I called your toll-free number, but no one could answer my call and the only option was to leave a voicemail. Do I need to call again or send an email?

Although we strive to answer every phone call, there are times when all of our agents are assisting other customers and we’re not able to take your call.

We value your time and, instead of asking you to wait for a while to connect to an agent, our telephone system will offer you to leave a voicemail within 2 minutes of being on hold. 

If you leave a voicemail, please include your name, order number, and details about what prompted you to call us.
We will definitely return your message, and contact you either by telephone or email.

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