I bought a festival pass or wristband and one of the scheduled performances didn't happen. Can I get a refund?
Unfortunately, no. All e-ticket sales are final sales with no refunds or exchanges, as per the Terms of Service you agree to during checkout. We have set up our checkout so patrons have every opportunity possible to review and confirm their purchase before they finalize their purchase. For your convenience, you can read these terms here: https://etixnow.com/backstage/terms-of-use